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As the head of a sales team, it was my responsibility to choose the best predictive dialer on the market. My team researched the Asterisk predictive dialer and other systems and presented me the research.
Initially our plan was to create an in-house call center. We were going to invest in the equipment and the software. After reviewing the research we quickly changed gears and focused on web-based systems. The initial research we received about web based systems focused on auto dialing. An auto dialer is not the proper solution for sales organizations. They are illegal to use unless you have a pre-existing relationship with the caller. This makes them effective for schools calling out to students, etc., but not for a sales organization.
Our company has clients in numerous industries including:
- mortgage industry
- sales industry
- banking and finance
- insurance
- professional services
- debt settlement
We wanted to find a system that was useful for our internal purposes as well as for our clients. After consulting with several experts in the industry and speaking to seasoned telemarketers we concluded the best system for us must have:
- predictive dialing
- call recording
- operator tracking
- VoIP technology
- web based operations
- customizable customer intake forms
- lead tracking, callback and scheduling
There were several systems on the market that we tested. Some had all of the functions but were either too complex to set up and operate or were too costly. Other systems had most of, but not all of the important features we were seeking.
Our research led us to an article that rated many of the systems that we also had tested and we agreed with the findings in the article. There were a couple of recommended systems that we had not yet tried. The one recommended by the article (and the one we consequently selected) was offered by Safe Soft Solutions. We found the system very easy to set up (in fact we had the free trial set up and running within 30 minutes) and our telemarketing staff liked the interface.
As you research these systems you should try several systems before selecting the final one. You definitely should add Safe Soft Solutions to your list. For more information on their system visit: http://www.safesoftsolutions.com
Robert Melillo, president, GM, sales & marketing, White Hat Marketing, LLC (http://www.whitehatfirm.com) focuses on maximizing the return on investment in advertising, marketing, Internet marketing and search engine optimization for clients. White Hat Marketing has specialized teams for different industries including legal industry, real estate and medical/dental industries.
How can I wash my 59fifty White hat without ruining the sticker?
Please i need help! i just got it and i accidently got dirt on it.
easiest way is mild soapy water & a tooth brush. give it a scrub then just let it dry.
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